GDPR Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Effective Date: April 14, 2025
Last Updated: April 14, 2025
Wellness Innovation Hub OÜ ("Company", "we", "our", "us") respects your privacy and is committed to protecting it through this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide:
- Name, phone number, email address
- Health-related data when booking services
- Payment details (if applicable)
We may also collect non-personal information automatically:
- IP address
- Browser/device data
- Cookies (see Section 10)
2. How We Use Your Information
We use the collected information to:
- Book and deliver wellness and medical services
- Communicate with you (confirmation, support)
- Improve our website and services
- Send marketing emails (if you opt-in)
- Comply with legal obligations
3. Legal Bases for Processing (GDPR)
Under the GDPR, we rely on the following legal bases:
- Performance of a contract (Art. 6(1)(b))
- Consent (Art. 6(1)(a))
- Legal obligations (Art. 6(1)(c))
- Legitimate interests (Art. 6(1)(f))
- Health-related services (Art. 9(2)(h))
4. Sharing Your Information
We may share data with:
- Medical professionals
- Service providers (e.g., Shopify, Google Analytics)
- Legal authorities, if required
We never sell your data.
5. How We Protect Your Information
We use:
- Secure hosting (Shopify)
- SSL encryption
- Access control
- Data minimization
6. International Data Transfers
Some providers may store data outside the EU (e.g., Shopify, Google). We ensure all transfers are safeguarded via Standard Contractual Clauses or equivalent mechanisms.
7. Retention of Your Information
We retain your data:
- For as long as required to fulfill the purpose
- In accordance with healthcare regulations
- Or until you request deletion (where applicable)
8. Your Data Protection Rights (EU/EEA)
You have the right to:
- Access, correct, or delete your data
- Object or restrict processing
- Withdraw consent
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Cookies and Tracking
We use cookies to:
- Ensure website functionality
- Analyze traffic (Google Analytics)
You can manage cookies in your browser settings. See Cookie Policy for more.
11. Changes to This Policy
We may update this Privacy Policy. Any changes will be posted with a revised "Last Updated" date.
12. Contact Us
If you have questions or requests, contact:
Wellness Innovation Hub OÜ
Reg. No. 16923244
Phone: +372 5695 6990
Email: hello@wih.ee
Address: Aia 7, Tallinn, 10111